Luxe Lash Appointment Policies

Booking Deposit

Luxe Lash requires a $25 reservation deposit for most appointment types including: Full Sets, Lash Lifts, Brow Laminations and Outside Salon Fills. This deposit will be applied to your appointment and the balance will be collected upon checkout the day of your appointment. Should you need to cancel or reschedule, please provide the studio with at least 24 hours notice. After the first rescheduled appointment, a new deposit will be required.

Cancellation + Rescheduling

Luxe Lash is an intimate studio which operates by appointment only. We have a finite amount of available appointment times and often waitlists. We understand things happen, but ask that we’re given at least 24 hours notice for a cancellation or reschedule so we have the opportunity to offer that opening to another client. No shows, cancellations and reschedules occurring after the 24 hour mark are subject to a charge equal to 100% of the service fee.

Customer Satisfaction + Refunds

The team at Luxe Lash takes great pride in our work. Our stylists work tremendously hard to reach your goals each and every time. While we do not offer refunds, if, for whatever reason, you are unhappy with the service you received, please call us within 48 hours of your appointment so we can make it right (on us!). Your confidence and satisfaction is our priority.